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■ Quality policy
Copal and its group companies obtain certification of international quality
standard, ISO9001:2000 and makes constant efforts for quality improvement
under the quality policy described below.
Quality policy
[Number one priority is Quality and Customer]
This is the basic philosophy of the company. The top priority is to always
maintain and improve customer satisfaction.
1. To secure adaptaion of product requirement including the requirement
of
customers, best utilize and continuously improve quality management system as
business tool.
2. Set Quality Goal when establishing annual business plan. Execute business
using
the Quality Goal as quality guideline and review the progress during
the term.
3. Respond to the trust of cusmomers and society by complying with applicable
laws
and regulations for the business and by providing reliable products and
services.
4. Quality Policy shall be conveyed and educated to all members through
every
available means of internal communication.
※Review Quality Policy periodically in order to maintain its appropriateness
considering social trend and variation in business activity.
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■ Strengthen of Quality Management System
＜Effort of Education and Training＞
| Effort |
Outline |
In Charge Department |
| Education of QC Technique |
To draw on quality control statistical skills such as QC 7 tools, conduct to Development/Sales (upper quality), Engineer/Quality/Manufacturing (lower quality) departments. |
Quality Control Department |
| Promote Action of Correspondence course |
Quality control, cost down, professional engineering field, language, business skill, qualification acquisition, general education and others. |
Personnel Department |
| QMS internal audit skill upgrade course |
OJT and Course which audit technique based on “Guide Line of ISO 19011
QMS EMS Audit”. |
Quality Control Department |
<Improving Activity>
| Effort |
Outline |
In Charge Department |
"3Q6S"action
(education/audit) |
“Quality Worker”
“Quality Company”
“Quality Products”
“Arrangement”
“Order”
“Cleanliness”
“Cleaning”
“Manner”
“Discipline”
Each person corresponds with the attitude of great importance to quality control and customer. It is the origin of raising “Human Capacity”, by advancing business improve and reform. |
Quality Control Department
(Secretary)
All menber |
| Quality patrol |
We patrolling the manufacturing line everyday to prevent the occurrence
of disqualification and aiming elevation of the workers quality consciousness. |
Each manufacturing base's QA department |
Business audit
(Development, Engineer, QA, and Manufacturing) |
Operates business audit adjusted to each business. Abstracts the improvement
point merged into internal audit of QMS and examination of examination
system connect to improving activity. |
Quality Control Department
ISO Secretary
Each manufacturing base’s QA department |
Establishment of “Quality Annual Report”
Data base of improvement case |
Make the tool to utilize the past improvement case periodically, speeding
up the improving action and practice the raise of problem solving capacity
by enforce the real time renew |
Quality Control Development |
■ "3Q6S Activity"
COPAL is working to raise the service, improvement of products, and fulfillment
by making “Customer No.1 Principle” as the basic idea of management. We
monthly open “3Q6S Activity” which effort all company unites, domestic
and overseas. The president becomes the promoting chairman and repeats
the detail check in each base.
◆Action Policy
There is “Big 5 items plus 2” management in Copal. They are “quality, material cost,
stock, expense, bill, idle assets”. We assign it to each base of department and effort the
day and night improving activity by setting the target clearly.
The result of day accumulate, it is possible to supply the products with customers
satisfaction.
◆Correspondence to Customers
As for intense market change of precision industry business, COPAL is demanding each
customer “Needs” all the time. It aims to supply satisfied products. The front-line sales
people draw out the “Wants” from every customer, and help to build
up the new
products with customers. Of course we respond to customer’s demand
by making the
motto as product’s “Quality”, “Cost” and “Delivery” and as, “Three
S (Speed,
Service, and Discrimination)”. It constructs us to be the steady position
of
international No.1 shutter maker of camera as a result. “Customer
No.1
Principle” is “the basic idea of management = realization of products
which
customers demand”. It is the provided appointed task to Copal’s sales
people.
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